Payment & access terms

Access costs R250 once-off in South African rand. There is no recurring subscription. Successful payment activates ongoing member access under the Terms of Use.

Payments are processed securely by Paystack. Prep Your Meals does not store full card details. If payment succeeds but access does not activate, email support before attempting a second payment.

Before opening Paystack, the customer expressly requests and consents to immediate activation of the digital meal-planning service after successful payment. The service begins when member access is activated, whether or not the customer has already generated, printed, downloaded or saved a meal plan.

Because immediate digital access is supplied with the customer’s express consent, Prep Your Meals does not offer refunds for a change of mind after access has been activated. This includes cases where the customer has generated, viewed, printed, downloaded, copied or shared meal plans or grocery lists.

Contact support for a duplicate charge, an unauthorised transaction, a successful payment that does not activate access, or a material service failure. Prep Your Meals may first attempt to correct an access or service problem. Any refund or other remedy will be assessed under applicable South African law and the circumstances of the transaction.

Email support@prepyourmeals.co.za from the registered account email. Include your payment reference, payment date and a short explanation. Do not send card numbers, PINs or one-time passwords.

If a refund is legally required or otherwise approved, it will be returned through the original payment method where possible. Bank and payment-provider processing times may vary. Member access will be withdrawn when a full refund is issued.

Nothing in this policy limits any right or remedy that cannot lawfully be excluded under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African law.